Slack

With the Slack integration, Linq posts a message to the Slack channel you choose for each new contact. Your team sees new leads as they come in, at a booth or after a meeting, and can open them in Linq with one click.

What you need

• Linq Business. Connected apps are part of Business, for you or for your whole team.
• A Slack channel where you can add the Incoming Webhooks app. Depending on your workspace’s settings, a Slack admin may need to approve it.

Connect Slack

1. In Slack, add the Incoming Webhooks app to the channel you want, and copy its webhook URL. It starts with https://hooks.slack.com/services/.
2. In Linq, open Integrations from the app’s menu (or Settings → Integrations) and go to Connected apps.
3. Select Connect next to Slack, paste the URL under Incoming webhook URL and confirm.
4. Select Send test. A message about Jane Cooper (Linq test) appears in the channel.

Linq only accepts Slack’s own webhook addresses, so messages can’t be sent anywhere else. Linq stores the URL encrypted.

Connect it for your whole team

A team’s owners and admins can connect Slack once for everyone, under Team → Integrations. Every contact the team’s cards capture is then posted, whoever captured it. That includes contacts from a kiosk and your Business Card.

What the message shows

Line	When it’s there
New contact: and their name	Always
Job title · company	When they gave one
Email · phone	When they gave one
Met at …	When you’ve added where you met
On …’s card	The card they came through
Their message, quoted	When they wrote one; the first 500 characters
Open in Linq	A link to your contacts in Linq, for people who can sign in

Not in the message: your private notes, your tags, their answers to your form’s questions and their consent record.

Everyone in the channel can read these details, including email addresses and phone numbers. Choose a channel for the people who follow up on leads.

What people type is shown as plain text: formatting, links and mentions such as @channel don’t work in it, so nobody can ping your channel through your contact form.

How it works

• New contacts only. Each contact is posted once, when it’s added. Later edits aren’t posted.
• Which contacts. Each new contact on your cards, and each contact assigned to you. When you import contacts, tick Also send them to my webhooks and connected apps to post them too.
• One way. Linq only posts messages. It can’t read your Slack workspace, its channels or its messages.

Disconnect Slack

In Linq, open Integrations (or Team → Integrations) and select Disconnect next to Slack.

• New contacts stop being posted straight away, and Linq deletes the webhook URL.
• Your data stays where it is. Messages already posted stay in Slack, and your contacts in Linq are untouched.
• To make sure the URL can’t be used again by anyone, remove the webhook in Slack too.

If something goes wrong

What you see in Linq	What it means	What to do
Delivery failed	Slack didn’t take the last message. If Slack was down, Linq tries again after 1 minute, 5 minutes, 30 minutes and 2 hours.	If the webhook was removed or the channel archived, disconnect Slack in Linq and connect again with a new webhook URL.
Nothing is posted	Your account, or your team, isn’t on Business any more.	The connection is kept and starts posting again once you’re back on Business.

Help

Questions about the Slack integration: email hello@linq-business.com or see Get help. For how Linq handles the data it sends to connected apps, see our Integrations Data Policy and Privacy Policy.