Get help from the Linq team

When something isn’t working, or you have a question, send us a support request from the app. We answer there and email you when we do. Because you’re signed in, we can see your plan and your team, so you don’t have to explain your setup.

Send a request

1. Open Support from the menu (on your phone, it’s under More).
2. Select New request.
3. Pick a Topic: Account and sign-in, Billing and plans, My card, Contacts and scanning, Teams, Something’s broken, Idea or request or Something else.
4. If it’s about one of your teams, pick it under Team.
5. Write a short Subject, such as My QR code doesn’t scan, then what’s happening: what you were trying to do, what you expected and what happened instead.
6. Add screenshots if they help: up to 4 per message, PNG, JPEG, WebP or GIF, up to 8 MB each. You can also paste a screenshot straight into the message box.
7. Select Send request.

When we reply

Each request shows whose turn it is:

Status	What it means
Waiting for Linq	We have your message and will reply.
Waiting for you	We’ve answered, and may need something from you.
Resolved	It’s sorted.
Closed	It’s done. To carry on, open a new request.

We email you when we reply, with our answer and a link to the request. Reply in the app rather than to the email, so the whole conversation stays together. The Support item in the menu shows how many requests have a reply you haven’t read, and Support lists them with the latest conversation first.

Mark it solved

When your problem is fixed, open the request and select It’s solved. If something’s still not right later, reply and it opens again.

A resolved request that nobody writes on for 14 days is closed. After that it can’t be reopened: open a new one if you still need help.

How many requests you can have

You can have up to 10 requests waiting at once (Waiting for Linq or Waiting for you). If you reach that, add to one of those, or mark one as solved.

Your privacy

Only you see your requests. Our team’s internal notes stay with us, and deleting your account deletes your requests and their screenshots too.

Other ways to get help

• The help center. These pages cover setting up your card, sharing it, contacts, teams and billing. Start with Troubleshooting and the FAQ.
• Can’t sign in, or don’t have an account? Support requests need you to be signed in. Contact us instead, or email hello@linq-business.com.