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Email notifications

The emails Linq sends: your welcome guide, Pro and seat confirmations, cancellations, failed payments, team invitations and team alerts.

Linq emails you when something important happens to your account, your plan or your team. All emails come from hello@linq-business.com, and you can reply to any of them to reach us.

Your account

  • Welcome to Linq: a few minutes after you sign up, a quick-start guide to filling in, sharing and getting the most out of your card.

Linq Pro and billing

  • Subscription confirmed: when Pro starts, with your plan, price, payment date, next payment date and PayPal subscription ID.
  • Subscription cancelled: when you cancel, with the date your Pro ends. You won’t be charged again.
  • Payment didn’t go through: if PayPal can’t take a payment and Pro is paused, with a link to update your payment method in PayPal.
  • Seats confirmed and Extra seats cancelled: when the extra team seats you pay for are added, changed or cancelled, with the new monthly total.

PayPal also emails you its own receipt for each payment. See Plans and billing.

Teams

  • Invitation: when someone invites you to a team, with a button to join. You get it again if they extend the invitation.
  • Someone joined: to the team’s owners, and whoever sent the invitation, when someone accepts.
  • Your team is full: to the team’s owners when the team uses its last seat.
  • More seats requested: to the team’s owners when an admin wants to invite more people but the team is full.
  • Removed from a team: to the person removed.

See Teams.

Language

Emails are in the language you use Linq in: English, French or Arabic. Change it in Settings and your next emails follow. An invitation to someone who doesn’t have a Linq account yet is in the inviter’s language.

Not getting our emails?

  1. Check your spam or junk folder, and the Promotions or Updates tabs in Gmail.
  2. Add hello@linq-business.com to your contacts so future emails land in your inbox.
  3. Make sure you’re looking at the inbox of the address you sign in to Linq with.

Waiting for a team invitation? Ask the person who invited you to Extend it to send it again, or to Copy link and send it to you another way.

These are service emails about your account, your plan and your teams, so they don’t have an unsubscribe link. We don’t send marketing emails.

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Check the FAQ or troubleshooting, or contact us.

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